01Support
How can we help?
Pick a product, browse the FAQ, or send us a report.
02
Get help with a product
03
Frequently asked questions
How do I reset my password?
Use “Forgot password” on the sign-in page; a link arrives within a minute. Check spam if not.
Can I use one account for all Rainverse services?
Tenderwave.ai and ContractMaster (coming soon) each have their own sign-in. Games use your Steam account.
What payment methods do you accept?
Credit card (Visa / Mastercard / JCB) and, in Taiwan, ECPay options including ATM and convenience-store payment.
How do refunds work?
Subscriptions can be cancelled anytime and stop at the end of the period. For purchase issues within 7 days, email support. Steam purchases follow Steam's refund policy.
Do you issue Taiwan e-invoices?
Yes, for purchases made in TWD. Enter your carrier or tax ID at checkout.
The site or player doesn't load.
Try a hard refresh (Ctrl/Cmd+Shift+R), disable ad-blockers for our domain, and make sure your browser is up to date. If it persists, send us your browser and OS.
Which browsers are supported?
The latest two versions of Chrome, Edge, Safari and Firefox.
TypingPaws: my keyboard layout isn't recognized.
Go to Settings → Input and pick your layout. We support QWERTY, AZERTY, QWERTZ, Dvorak and more; tell us if yours is missing.
TypingPaws: how do I report a bug?
In-game: Settings → Report a bug (attaches your log). Or use the form below.
Where's my Steam key?
Keys from giveaways or education licenses are emailed from support@. Check spam, then contact us with the email you used.
How do I delete my account and data?
Email support from your account address with “Delete my account”. We confirm, then delete within 30 days.
04
Report a problem
Response times
We answer support emails within two business days (Mon–Fri, UTC+8) and prioritize anything that blocks payment or access.